Terms of Service

Last Updated: August 21, 2026

These Terms of Service ("Terms") govern your access to and use of the website operated by Suncoast MIS LLC ("Suncoast MIS," "we," "us," or "our") at www.suncoastmis.com (the "Site"), as well as any managed IT services we provide (the "Services").

By accessing our Site or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.

1. Company Information

Suncoast MIS LLC is a Florida limited liability company headquartered in Sarasota, Florida. We provide concierge managed IT services, systems architecture, endpoint security, and compliance consulting for professional firms in Sarasota and Manatee counties.

Suncoast MIS LLC
Sarasota, FL 34231
Phone: 813-421-0880
Email: sales@suncoastmis.com

2. Use of Our Website

2.1 Permitted Use

You may use our Site for lawful purposes only, including learning about our services, requesting Systems Audits, and communicating with us. You agree not to use the Site in any way that could damage, disable, or impair the Site or interfere with another party's use.

2.2 Prohibited Conduct

You agree not to:

• Submit false or misleading information through our forms
• Attempt to gain unauthorized access to any portion of the Site
• Use automated systems (bots, scrapers) to extract data without permission
• Introduce viruses, malware, or other malicious code
• Reproduce, distribute, or exploit our content without authorization

3. Managed IT Services

3.1 Service Agreement

These Terms provide a general framework. Specific service engagements are governed by a separate Managed Services Agreement (MSA) or Statement of Work (SOW) executed between Suncoast MIS and the client. In the event of a conflict between these Terms and a signed MSA or SOW, the signed agreement controls.

3.2 Service Levels

Suncoast MIS provides managed IT services on a subscription basis with flat-rate pricing. Response times, service availability, and support coverage are defined in the applicable MSA or SOW. Standard service offerings include:

• 24/7 endpoint detection and response (EDR) monitoring
• Remote monitoring and management (RMM)
• Security awareness training
• Compliance architecture consulting (HIPAA, ABA, ALTA)
• Concierge help-desk support

3.3 Client Responsibilities

Clients agree to:

• Provide timely access to systems, credentials, and facilities as needed for service delivery
• Maintain accurate and up-to-date contact information
• Notify Suncoast MIS promptly of any security incidents, outages, or changes in IT environment
• Pay all invoices according to the agreed billing terms
• Cooperate in good faith to facilitate effective service delivery

3.4 Limitation of Scope

Suncoast MIS provides IT management and consulting services. We are not a law firm and do not provide legal advice. Compliance consulting (HIPAA, ABA, ALTA) is advisory in nature and based on our professional understanding of current standards. Clients should consult qualified legal counsel for formal legal opinions or compliance certifications.

4. Intellectual Property

All content on this Site — including text, graphics, logos, images, and design elements — is the property of Suncoast MIS LLC or its licensors and is protected by U.S. and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

Third-party trademarks, service marks, and logos displayed on this Site belong to their respective owners. Display of third-party marks does not imply endorsement or affiliation.

5. Disclaimers

5.1 No Warranty

The Site is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

5.2 Service Warranty

Managed IT services are provided with reasonable care and skill consistent with industry standards. However, no IT environment can be made 100% secure, and we cannot guarantee that security incidents, data breaches, or service disruptions will never occur. Our liability for service failures is limited as described in Section 6.

6. Limitation of Liability

To the maximum extent permitted by law, Suncoast MIS LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or Services, including but not limited to loss of profits, data, business continuity, or goodwill.

Our total aggregate liability arising from or related to these Terms or the Services, regardless of the form of the claim, shall not exceed the amount paid by the client to Suncoast MIS in the three (3) months preceding the event giving rise to the claim.

7. Indemnification

You agree to indemnify and hold harmless Suncoast MIS LLC, its officers, contractors, and affiliates from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your misuse of the Site, violation of these Terms, or infringement of any third-party rights.

8. Privacy

Our data collection and handling practices are described in our Privacy Policy, which is incorporated into these Terms by reference.

9. Third-Party Links and Services

Our Site may contain links to third-party websites and services (e.g., Google Calendar, Formspark, Cloudflare). We are not responsible for the content, privacy practices, or terms of third-party sites. Accessing third-party sites is at your own risk.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any disputes arising from these Terms or the Services shall be resolved through good-faith negotiation first, followed by binding arbitration in Sarasota County, Florida, if negotiation fails.

11. Changes to These Terms

We may revise these Terms at any time. The "Last Updated" date reflects the most recent revision. Continued use of our Site or Services after changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

12. Termination

We may suspend or terminate access to the Site at any time, with or without cause or notice. Service engagements are terminated according to the terms specified in the applicable MSA or SOW.

13. Contact

Questions about these Terms? Contact us:

Suncoast MIS LLC
Sarasota, FL 34231
Phone: 813-421-0880
Email: sales@suncoastmis.com